Privacy Policy

This privacy notice describes how we collect, store, use, and protect your information when you visit our website, use our services, or contact us regarding quotes and bookings.

Reading this notice will help you understand your privacy rights and choices. If you do not agree with our policies, please do not use our services. If you have any questions, you can contact us at our email address provided at the bottom of this page.

1. What Information Do We Collect?

Personal Information You Provide to Us

We collect personal information that you voluntarily give us when you fill out a quote form, book a service, or communicate with our team. This information generally includes:

  • Full names
  • Phone numbers
  • Email addresses
  • Site addresses (where inspections or installations take place)
  • Billing addresses
  • Payment details (processed securely via our third-party payment partner)

Information Collected Automatically

When you visit or navigate our website, certain technical data is collected automatically. This data does not reveal your specific identity but includes:

  • Device and Usage Data: Your IP address, browser type, device characteristics, operating system, and hardware settings.
  • Log Files: Time stamps of your visit, pages viewed, site errors, and referral links.
  • Location Data: General location information derived from your IP address. You can disable location tracking through your browser settings if you prefer.

2. How Do We Process Your Information?

We use the information we collect to run our daily business operations and protect our customers. Specifically, we process your data to:

  • Deliver Services: To organize, carry out, and complete the specific property inspections, installations, or certificates you request.
  • Respond to Inquiries: To provide customer support, answer questions, and send tailored pricing estimates.
  • Manage Bookings and Billing: To handle order details, process payments securely, and issue official invoice records.
  • Maintain Site Security: To monitor for potential fraud, protect our digital infrastructure, and keep our website secure.

3. What Legal Bases Do We Rely On?

Under the UK General Data Protection Regulation (UK GDPR), we only process your personal information when we have a valid legal reason to do so. We rely on the following grounds:

  • Contractual Necessity: Processing your details is essential for us to fulfill our service agreements or provide accurate pricing quotes at your request.
  • Consent: When you explicitly give us permission to use your data for a specific purpose, such as signing up for direct communication updates. You can withdraw your consent at any time.
  • Legal Obligations: Where we must retain or share your information to comply with UK statutory regulations, accounting requirements, or law enforcement requests.

4. When and With Whom Do We Share Your Information?

We do not sell your personal information. We only share data with trusted third-party partners who help us run our business and complete your requested work:

  • Payment Processors: We use secure systems like Stripe to process payments. Your payment card details are encrypted and handled directly by them.
  • Operational Software: We share basic contact data with our essential web hosting providers, cloud storage systems, and team collaboration tools to manage your appointments efficiently.
  • Map Integrations: Our site may use Google Maps Platform APIs to help auto-complete addresses. Google handles this data in line with their own privacy policies.

5. Do We Use Cookies?

Yes, we use cookies and similar digital tracking technologies to optimize your experience on our website. These tools help us analyze traffic patterns, remember your site preferences, and ensure our contact forms function perfectly. You can adjust your personal web browser settings to block or reject cookies, though doing so may prevent certain interactive features of our site from working.

6. How Long Do We Keep Your Data?

We only keep your personal information for as long as necessary to complete the safety checks or installations you booked, and to maintain official records for tax, accounting, or legal compliance.

When we no longer have a legitimate business need for your information, we securely delete or anonymize it. If your data is locked inside secure backup archives, it is isolated safely until complete deletion is possible.

7. How Do We Keep Your Information Safe?

We have established reliable technical and organizational security protocols designed to prevent unauthorized access, alteration, or loss of your personal details. However, please remember that no data transmission over the internet can ever be completely bulletproof. Sending personal information through our online forms is done at your own risk, and you should always access our services within a secure network environment.

8. Do We Collect Information From Minors?

Our services are aimed strictly at property owners, business operators, and adult landlords. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an individual under 18 has submitted personal info to our database, we will deactivate the profile and delete the records immediately.

9. What Are Your Privacy Rights?

As a UK resident, you have clear statutory rights regarding your personal information under data protection laws. These rights allow you to:

  • Request a clear copy of the personal information we currently hold about you.
  • Request that we correct inaccurate or incomplete details in our files.
  • Request the permanent erasure of your data when it is no longer needed for business or legal reasons.
  • Object to or restrict the processing of your data under specific circumstances.

To exercise any of these rights, or if you believe we are handling your data unlawfully, please email us directly. You also retain the legal right to file a formal complaint with the Information Commissioner’s Office (ICO).

10. Updates to This Privacy Policy

We may update this privacy notice from time to time to reflect changes in our daily operations or evolving data laws. The updated version will be marked by a new “Last Updated” date at the top of the page and becomes active as soon as it goes live on our website. We encourage you to check this page occasionally to stay informed.

11. How to Contact Us

If you want to review, update, or request the deletion of your personal data, or if you have any questions regarding this policy, please get in touch with our support team:

Contact Number: (078) 789-49481

Email: Info@landlordsafetycertificatechecks.co.uk

Business Name: Landlord Safety Certificate Checks